Last updated: [Insert Date]

Welcome to Home Essentials Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our home organisation products. By accessing this website and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old and reside in our service areas (excluding certain Asian countries and remote regions). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Home Essentials Shop or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to ensure our product descriptions and images are accurate. However, slight variations in colour or design may occur. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Fire Pits & Fireside Accessories (once used)
  • Personalised or custom-made items
  • Items marked “Final Sale”

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process all orders within 1-2 business days (Monday-Friday, excluding UK bank holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Payment is taken at the time of order processing.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after dispatch.
  • Free Shipping: Available for orders over £50. Carrier: EMS. Delivery time: 15-25 business days after dispatch.
Delivery times are estimates and may vary depending on your location and customs processing.

4.2 International Orders

Customers are responsible for any customs duties, taxes, or fees imposed by their country. We cannot predict or control these charges.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number.

5. Returns and Refunds

5.1 Return Policy

If you’re not completely satisfied, you may return most items within 15 days of receiving your order. To qualify:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase must be provided

5.2 Return Process

To initiate a return:

  1. Contact us within 15 days by emailing [email protected] with your order number and reason for return
  2. Wait for our approval and return instructions
  3. Package the item securely in its original packaging
  4. Ship your return to: Home Essentials Shop Returns, 68 Saville Row, Newcastle upon Tyne, GB CH2I 2VT
  5. Notify us once shipped by replying to your return approval email with tracking information

5.3 Refunds

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method
  • Shipping fees are non-refundable (except in cases of our error)

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information when placing an order, including your shipping address and payment details.

6.2 Prohibited Use

You may not use our website:

  • For any unlawful purpose
  • To submit false or fraudulent orders
  • To attempt to gain unauthorised access to our systems

7. Limitation of Liability

Home Essentials Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our products or website
  • Delays in delivery caused by events beyond our reasonable control (e.g., natural disasters, strikes)
  • Minor variations in product appearance from website images
Our total liability for any claim related to your order shall not exceed the purchase price of the relevant products.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which explains how we protect your information and respect your rights under data protection laws.

9. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our services after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Postal Address: Home Essentials Shop, 68 Saville Row, Newcastle upon Tyne, GB CH2I 2VT
  • Phone: [Insert Phone Number] (Monday-Friday, 9am-5pm GMT)