Welcome to Home Essentials Shop’s FAQ section. We’ve compiled answers to the most common questions about our home organisation products, delivery services, and customer policies. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of home organisation products do you offer?
We specialise in smart storage solutions for every area of your home, including:
  • Bathroom organisation (shower caddies, cupboard organisers)
  • Kitchen storage (bread bins, canisters, dish racks)
  • Home office solutions (desk organisers, shelving, filing systems)
  • Living space storage (cubes, boxes, cabinets)
  • Outdoor organisation (garden storage, fire pits)
Our products combine functionality with stylish design to help you create a clutter-free home.
Are your products easy to assemble?
Most of our storage solutions come ready to use or require minimal assembly. Products that need assembly include clear instructions and all necessary hardware. For particularly large items, we recommend having two people available for assembly.

Ordering & Account Questions

How do I place an order?
Simply browse our website, add your selected items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method. You’ll receive an order confirmation by email once your payment is processed.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to:
  • Track your orders easily
  • Save your delivery details for faster checkout
  • View your order history
  • Create wish lists of your favourite products

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Delivery Information

What delivery options are available?
We offer two shipping options:
Standard Shipping (£12.95): Via DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 days after dispatch
  • With real-time tracking
Free Shipping (Orders over £50): Via EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 days after dispatch
  • Tracking information provided
Do you deliver to my country?
We ship worldwide except to some Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact our customer service team at [email protected] before placing your order.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and instructions on how to track your package. For Standard Shipping (DHL/FedEx), real-time tracking is available.

Returns & Refunds

What is your returns policy?
We want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations, you can return it within 15 days of receipt for a refund or exchange. The item must be in its original condition with all packaging intact.
How do I return an item?
Please contact our customer service team at [email protected] to initiate your return. We’ll provide you with return instructions and the appropriate return address. Once we receive and inspect your returned item, we’ll process your refund within 5 business days.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Contact Information

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days (Monday-Friday).
What is your business address?
Home Essentials Shop
68 Saville Row
Newcastle upon Tyne
GB CH2I 2VT
United Kingdom

We hope this FAQ has answered your questions about Home Essentials Shop. If you need any further assistance, don’t hesitate to reach out to our customer service team. Happy organising!